Shipping & Returns
Each photographer will send your chosen print to you directly and they will cover the postage.
The print will be sent as soon as possible but it could take a couple of weeks. If you feel like you have been waiting a little too long then please get in touch.
We ship anywhere around the world but can’t be held responsible for customs duty and other clearance fees.
Although we use all reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control.
If you have problem tracking your order, please contact us via the contact form.
Returns and Exchange
Are you unhappy with the product you ordered and want to return it? No problem, see our policy below.
The 14 day-deadline
You can announce your right of withdrawal within fourteen (14) days of receiving your original order without reasoning. You can announce such right in an expressed statement sent to us to our central email address within the above fourteen (14) day deadline. You shall send back the item to us without delay at your own cost within fourteen (14) days from the announcement of your expressed statement (via email) on withdrawal at the latest.
We shall refund the full price of the returned item when it is received by us. We shall not refund the shipping fee. The refund shall be made in the same way as the original method of your payment was made.
You will receive a written notification via e-mail that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline is not be eligible for a refund.
To be eligible for the return, your item must be unbroken or show any sign of damage. The returned item shall include the original tags and the packaging.
Returned items that are damaged may not be accepted and your refund shall be refused.
We will notify you on the approval or rejection of your refund within 3-5 working days of the receipt of the returned item.
If the return is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. We shall refund the original price that you have paid for the purchased your item. In case of sale items we are able to refund the sale price of the items.
You can return any item for a direct exchange within fourteen (14) days of receiving your original order, without reasoning. Any item returned exceeding the fourteen (14) day return deadline is not be eligible for an exchange.
The provisions set forth in ‘Original items’ above – with appropriate modifications – shall apply also for the exchange.
Sale items, products with discounted price
We are able to refund only the sale price of sale items.